Returns, Exchanges & Refunds
If for any reason you are not satisfied with your apparel item, we will do our very best to rectify the issue for you. Please send us a message via our online chat. Please however be aware that we can only accept returns if items are returned in their original AHA box, along with swing tags, AHA hangers (sweaters only), labels, and Certificates Of Authenticity (excluding mailer bag). Please make sure you have this checklist complete before returning your item. We accept returns within 14 days of purchase. However to put your mind at ease for Christmas seasons, our returns policy is extended until 14th January for all pieces purchased within the month of December.
Once your return is received and inspected by our team, we will send you a message to notify you that we have received your item. We will also notify you of the decision to approve or reject your return. If approved, we will process your refund, a credit will automatically be applied to your credit card or original method of payment, respectfully. Please allow 7 working days for your refund to be issued. Please note that all returns/refunds are processed on the Friday of each week. If you have returned an item, but have not heard from us by 5pm on a Friday, please reach out to us.
Please be aware that we do not offer exchanges on any items. Should you wish to return your item, the returns policy will apply, and you will be issued a refund in accordance with our returns policy. We then suggest you purchase the correct desired order form our site. If the item is out of stock, please make use of our 'Notify Me' sign up on the product page so we can let you know as soon as it comes back in stock.
Also please be aware that all my apparel collections are released in limited runs, this in turn means that we cannot guarantee that we will have your desired item currently in stock should you wish to return your original item. If an item is Out Of Stock, please click the 'Notify Me' button on the product page. In the event where a 'sets' discount code (buy X, get Y, buy 2 or more at discount) was used to purchase two or more items, and a return for an item/s is requested, the kept item/s original price prevails with the balance applicable for refund. This is at the discretion of Audrey Hamilton Apparel.
Delivery costs are not included in your return. All goods are your responsibility until we receive them. We cannot refund any items that have not been received safely back to us or that get lost in transit. Please ensure they are packaged back in their AHA packaging so that they do not become damaged in transit. We also advise to use an appropriate form of exterior packaging like the AHA mailer bag your item was received in. Mailer bag sizes for your AHA box are 45cm x 65cm.
How to Return Your Item: using DPD
1) Log onto www.dpd.ie/returns, select CONTINUE AS A GUEST and complete the return
and payment section in order to download your returns label. Please use your order
number as the reference number.
2) Print off your returns label and attach to your returns package then drop off at DPD
pickup point which can be found on their website at www.dpd.ie/pickup
3) Ensure to obtain a receipt when dropping off package and keep this safe until your
return has been processed.
Please make use of all our Sizing Guides before you purchase your order, as this will help reduce purchasing the wrong size. Links to Sizing Guides are available in the header of the Home page, in the product description, at the Size Guide button on the product page, and also on our instagram (in the highlights).
I unfortunately cannot accept returns on gift cards in exchange for monetary value.
Please inspect your apparel piece once you receive it and contact me immediately if it is damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.
Audrey Hamilton Apparel Custom Hangers
Audrey Hamilton Apparel custom hangers are a gifted addition to customers on Audrey Hamilton Apparel sweaters and hoodies only. There is no additional charge for the custom AHA hanger. For this reason they do not make up any monetary value of the price itself. Due to shipping times and cost, custom Audrey Hamilton Apparel hangers may not always be available, although we do our best to make sure it is included with your relative item. Audrey Hamilton Apparel is not obligated to make the customer aware if an Audrey Hamilton Apparel custom hanger is available with their item.
Due to changing shipping and conversion rates daily, international pricing across different countries may vary from time to time. International pricing is at the discretion of Audrey Hamilton Apparel. Discounts displayed on items in the from of a percentage basis are relative to the Irish market only, and do not represent the same discount internationally or on international currencies. Due to social media having no borders, an item may be discounted by percentage in Ireland that does not reflect the same percentage discount internationally. International pricing will be displayed clearly, along with final cost and shipping rates upon checkout and prior to purchase.
Pre Order Offers
From time to time Audrey Hamilton Apparel will offer a 'Pre Order' on existing sold out items. Pricing and discounts related to pre order offers are at the discretion of Audrey Hamilton Apparel. Our International pricing policy refers to all pre order offers too. Delivery timelines on pre order offers may vary from that stated on announcement, but we do our best to be accurate. Our extended shipping times for 'drop dates' applies to all pre order promotions. We do our very best to reduce this delivery time from point-of-announcement to shipping of item to customer. Due to different manufacturing times and batches between sold out items and restocked items, irregularities and variations may occur between the products. These are in no way considered flaws of the item.
We do our very best to maintain consistency between all our items, including imagery on our website and social media. Due to the manufacturing process, irregularities and variations in colour and feel may vary between items. Imagery of items displayed on our website and social media are accurate at the time of the original sale of the item. Customers need to be aware that product images seen on third party social media accounts are outside the control of Audrey Hamilton Apparel.